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The IT Helpdesk provides an ideal platform for managing system support requirements in a timely manner. The combination of Remote Monitoring and Management (RMM) tools - and helpdesk software, provide a comprehensive solution to problem identification and resolution.

This can easily integrate with your helpdesk trouble ticketing system, so you’ll be well on the way to delivering a best-of-breed IT support service in no time. In just a few clicks, you can set up alert templates in a format suited to your helpdesk software.

Email alerts can be configured to meet specific helpdesk system requirements to ensure they are accepted into the system and a trouble ticket is generated.

Configure the IT Helpdesk with the following email alerts:

• Server Error
• Workstation Error
• Server Data Overdue
• Server Data Received
• You can also set-up various reporting templates too