Our Business Gateway product for Pastel Evolution expands the CRM
functionality in the Evolution Resolve module to provide customers and staff
access to incidents, statements, knowledge base articles and various other
customer related functions on the internet.
Live data from/to Evolution published on your intranet or to your
website
Customisable colors, branding and footer
Agents - empower your own employees on the
internet
Create, view and action all incidents
View and search incident history
View and update customer details
View product, people and contract details.
View and search knowledge base articles
Send SMS messages related to incidents or simply for marketing
Send SMS or email notifications when creating incidents
User-defined links can be added into the menu
Customers - empower your customers
View and update own details (updates can be switched off)
View own incident history
Log a new incident
View and search knowledge base articles
View own contracts
View own linked products
View a pro-forma customer statements for any date range
User-defined links can be added into the menu
Resellers - empower your resellers to manage their channel
Customers can be linked to other customers to form a
reseller/customer hierarchy
The parent customer (reseller) can log into the customer website
and view all existing customer functionality for him/herself
Resellers can also create, view and action incidents on behalf
of linked customers
Resellers can view and update customer details for their linked
customers (different update priviledges can be set)
This product qualifies for quantity discount pricing.what's this?